You can set your own refund policy and choose whether or not to allow customers to request a refund.
If you choose to allow customers to request a refund, you will be able to specify any additional terms. Customers will be able to easily request a refund through the platform. If they do this, you will receive an email informing you of the request. You can choose whether or not to grant the request through the 'Requested refunds' section of the platform
Customers will always be shown a short notice before purchasing a ticket informing of your refund policy
Additional terms and conditions relating to refunds can be seen here