Event Organiser

This is our general plan and is suitable for all Event Organisers whether you are setting up one off free events, regular weekly events or events every day.

Our charges

- If your event is free, there are no booking fees

- For all paid tickets, we take 40p plus 6% commission per ticket.

For example, you sell 100 x £12 tickets:

Who pays the booking fee?

When setting up the event, you make the decision on how the booking fee will be paid. There are 3 options:

1. Pass the booking fee onto the customer

2. Pay it yourself

3. Split the cost: set a fixed booking fee to the customer of up to £1 and you pay the rest

Using the 100 x £12 tickets example above, here are the implications of the 3 booking fee options:

Event Organiser Plus

- Are you expecting to take 50k or more in sales per year?

- Would you like the income from ticket sales to go straight into your bank account (rather than via ours)?

- Are you expecting sales of over 50k and do not want to charge booking fees?

If you answered yes to any of the above, then you are in the right place! The Event Organiser Plus plan is more cost effective if you are processing a high volume of sales, plus you can receive the income straight into your account.

Our charges:

- £5000 flat fee per year which includes the first 100k in sales

- 3% on any additional sales over 100k

To help you cover these costs, we provide the option for you to charge a booking fee to your customers of up to £1 per ticket.

If the sum total of your booking fees is higher than our charges, we then split this extra income 50/50 (and as usual, at least 30% of our half goes into the Ignite Fund).

Take a look at an example below:

Many larger Event Organisers are keen for their income from ticket sales to enter straight into their bank account. This can be a big help with cash flow. If this is something you are interested in we can help you set up an account with our payment processing provider at no extra charge.

We can also organise ordering chip and pin machines for you. If you are interested in this, get in touch and we can suggest a card machine supplier that suits your needs. All you’d need to cover is the cost of the card machine, we’d set everything up as part of your contract with us.

To find out more about Event Organisers Plus please email us at [email protected]

We are also happy to meet with you to talk through your options in more detail.

Receiving your event’s box office income

When you sell an event through Tickets Ignite, we aim to pay you your net box office income (gross sales minus Tickets Ignite fees) within 14 days of an event finishing.

In extenuating circumstances this 14 day period can extend to up to 25 days after your event finishes. If this extended payment period applies to you, we will let you know within 48 hours of you publishing an event.

In order to receive your box office income, you must update your bank details in your dashboard, click here to go to your dashboard

These terms apply to all Event Organisers, unless you are on the Event Organiser Plus plan and are receiving your ticket sales straight into your account.

Refunds

When ticket income runs through Tickets Ignite Accounts:

If a refund or exchange is requested by a ticket buyer, the ticket buyer will be advised to contact the Event Organiser directly to process their request as per the event’s own exchange and refund policy.

If an Event Organiser agrees to process a refund, the ticket buyer will be refunded their original transaction, minus a charge of 5% of their original transaction which will be paid to Tickets Ignite to cover payment processing and other related costs.

Here's an example:

This 5% charge is only waivable to the ticket buyer if an event is cancelled or significantly changed (e.g. change of date, venue or headline act) and Tickets Ignite will process these ticket refunds. In this situation, the Event Organiser is obliged to let the ticket buyer know of a change or cancellation as soon as possible and, irrelevant of their individual refund policy, must provide the option of a refund to their ticket buyer. Tickets Ignite will charge the Event Organiser 5% of any tickets that are refunded.

Here's an example:

When ticket income runs through the Event Organiser’s Accounts:

If a refund or exchange is requested by a ticket buyer, the ticket buyer will be advised to contact the Event Organiser directly to process their request as per the event’s own exchange and refund policy.

If an Event Organiser agrees to process a refund, the ticket buyer will be refunded their original transaction, minus a charge of 5% of their original transaction which will be paid to the Event Organiser to cover payment processing and other related costs.

Here's an example:

This 5% charge is only waivable to the ticket buyer if an event is cancelled or significantly changed (e.g. change of date, venue or headline act) and the Event Organiser is responsible for processing these ticket refunds. In this situation, the Event Organiser is obliged to let the ticket buyer know of a change or cancellation as soon as possible and, irrelevant of their individual refund policy, must provide the option of a refund to their ticket buyer. In this case, the Event Organiser must cover any costs lost through refunding the tickets (e.g. original card processing fees).

To read our Terms & Conditions, including our full refunds policy, please click here